TSK Holding Co., Ltd. (“we,” “us,” or “the Company”) is committed to protecting the personal information of visitors and customers who use our website “e-stay” (https://e-stay.jp) and our travel arrangement service “Travel Service Kiosk.” This Privacy Policy explains how we collect, use, and safeguard your information.
1. Data Controller
- Company: TSK Holding Co., Ltd.
- Address: 19-2 Hikarigaoka, Aioi City, Hyogo 678-0074, Japan
- Contact: +81-70-8505-0313 / Inquiry form at the bottom of this page
2. Information We Collect
We may collect the following categories of personal information:
- Name, postal address, phone number, and email address
- Date of birth, gender, nationality, and passport details (when required for travel arrangements)
- Payment information such as credit card details (to the extent necessary for processing transactions)
- IP address, cookie data, browsing history, and other access logs
- Content of inquiries and consultation requests
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Accepting, arranging, and providing travel bookings and services
- Communicating with you regarding booking confirmations, changes, and cancellations
- Processing payments and billing
- Responding to inquiries and providing after-service support
- Sending information about our travel products and services (with your consent)
- Analyzing website usage and improving our services
- Complying with applicable laws and regulations
4. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- With your prior consent
- To the extent necessary for delivering travel services—for example, with accommodation providers, transportation operators, and local tour operators
- As required by law
- When necessary to protect life, safety, or property, and obtaining your consent is impractical
5. Data Security
We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or damage to your personal information. These measures include SSL/TLS encryption, access controls, and staff training.
6. Cookies
Our website uses cookies to enhance your experience and to analyze site traffic. You may disable cookies through your browser settings, although this may limit certain website features. We use Google Analytics for traffic analysis; please refer to Google’s privacy policy for details on their data practices.
7. Additional Rights for International Visitors (GDPR & Global Privacy)
If you are located in the European Economic Area (EEA), the United Kingdom, or any other jurisdiction with applicable data protection laws, the following provisions apply:
Legal Basis for Processing: We process your personal data based on the performance of a travel contract, compliance with legal obligations, your consent, or our legitimate business interests.
Your Rights: Subject to applicable law, you may:
- Request access to, correction of, or deletion of your personal data
- Object to or request restriction of processing
- Request data portability
- Withdraw consent at any time (where processing is consent-based)
International Data Transfers: Your personal data may be transferred to and stored on servers in Japan for the purpose of travel arrangements. Japan has been granted an adequacy decision by the European Commission.
Retention Period: We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law.
To exercise any of these rights, please use the inquiry form at the bottom of this page.
8. Access, Correction, and Deletion Requests
You may request disclosure, correction, deletion, or suspension of use of your personal information held by us. Please contact us using the details below. We will verify your identity and respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy in response to changes in law or business practices. Material changes will be posted on this website.
10. Contact Us
TSK Holding Co., Ltd. — Data Protection Contact
- Phone: +81-70-8505-0313 (Weekdays 10:00–17:00 JST)
- Address: 19-2 Hikarigaoka, Aioi City, Hyogo 678-0074, Japan